Fluency in English and another language as required (strong grammar/written in both languages, correct phrase construction).A background in working in an environment that offers customer service.Experience of working in a customer-centric environment is preferred.Provide support in projects and initiatives as and when requiredĬreative and articulate individuals, with great communication & decision-making skills and a general positive disposition to help customers, manage problems and find ways to achieve customer satisfaction.Work as part of the team to ensure the Sofia site is a positive and professional environment.Work pro-actively to ensure potential issues are escalated appropriately.Achieve all agreed KPI’s (CSAT, Productivity, QA).

Responsible for delivering support that results in a positive customer experience.

Captures on-going feedback that helps to continually improve service. If you have the motivation, the relevant experience and the desire to learn and develop in a multinational corporate environment, we encourage you to read all the details below and apply for the open position:Į-mail support for Spotify with English and Dutch.Įnsure every Spotify customer is provided with a world-class service that promotes loyalty and recommendations from customers.

Our consultants will be offering support via email and social media channels (no phone support!). Choose what you want to listen to, or let Spotify surprise you. So whether you’re working out, partying or relaxing, the right music is always at your fingertips. With Spotify, it’s easy to find the right music for every moment – on your phone, your computer, your tablet and more. Our client Spotify is a commercial music streaming service providing digital rights management – restricted content from record labels. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China.

Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Established in 1986, Sutherland Global Services is a global provider of business process and technology management services.

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